Publications & Resources

Case Study: A Wrongful Birth Case

In this case, a 25-year-old female alleged that, during her pregnancy, she was not fully informed that her infant would suffer birth defects. A legal and risk management analysis of the case indicates that failure to provide this patient with test results in a timely manner led to serious consequences.

Risk Management Tip: Communicating and Following Up on Critical Patient Test Results

To protect your medical practice, check out MLMIC’s recommendations for communicating and following up on critical test results.

Taking Pride in Caring for the LGBTQ+ Patient

There are many things to consider when addressing the needs of the LGBTQ+ population, but becoming aware of this vulnerable population and promoting inclusion is a step in the right direction!

Treating a Patient with Body Dysmorphia: A Case Study

This real-life case study examines how treating a patient with body dysmorphia presents a challenge—even for physicians who follow proper risk management practices.

Case Study: Dental Jousting and a Bridge Too Far

In this case study involving dental jousting, the facts illustrate how jousting, connected with documentation issues, can lead to the settlement of a potentially defensible case. The case involves a 54-year-old female who presented to our insured for a consultation to replace old fillings and a preexisting three-unit bridge from #2-#4.

Why and How to Incorporate Shared Decision-Making In Clinical Practice

This model of care, which requires physicians and patients to collaborate on care plans, can improve health outcomes, strengthen relationships and boost satisfaction.

Real Examples of Difficult Dental Patients: Actual Calls Received by MLMIC

MLMIC receives a significant number of calls from policyholders and their office staff who are dealing with difficult situations. These calls can involve patients who are simply noncompliant, unruly patients and even family members who cause disruption in the office and threaten office staff. In every situation, MLMIC offered advice and was able to assist with resolving the situation appropriately.

How to Effectively Treat Difficult Dental Patients: Part 1

In almost every dentist’s practice, there are difficult dental patients. In this first installment in our new blog series, we will provide recommendations for treating patients who demand or abuse narcotics; are rude or threatening to the dental professionals; or are noncompliant. All patients, even difficult ones, must be evaluated and treated by their dentists until and unless they have been formally discharged from care.

The Impacts of Health Literacy and Cultural Competence on Patient Care

MLMIC discusses how to mitigate risk associated with patient communication.

Providing LGBTQ-Friendly Healthcare

Physicians and healthcare providers can support LGBTQ patients through inclusive communications and office environments.