Publications & Resources

Patient satisfaction is an integral part of providing healthcare, regardless of the clinical setting. All physician office practices should have a policy or protocol in place to address patient complaints. Review this Risk Management Tip from MLMIC to reinforce related policies and protocols within your practice or facility.

The FDA cautions that a number of websites are illegally selling unauthorized opioids that may be counterfeit, contaminated, expired or otherwise unsafe.

MLMIC encourages policyholders to review these important Risk Management Checklists on patient communication, including guidance on after hours calls, communication between consulting and referring physicians, sharing test results and communicating with low health literacy patients.

Mayo Clinic researchers say the correlation between the decline in online searches for heart attack symptoms and fewer emergency department visits for acute heart problems raises concern that some patients may be avoiding care due to COVID-19.

To boost childhood vaccinations rates, the U.S. Department of Health and Human Services announced that pharmacists are now permitted to administer vaccines to children ages 3 and older.

Effective communication is the cornerstone of the doctor-patient relationship. Patients’ perceptions of physician communication skills may impact the potential for allegations of malpractice. Review this Risk Management Tip from MLMIC to reinforce related policies and protocols within your practice or facility.

The failure to properly handle and document after-hours telephone calls can adversely affect patient care and lead to potential liability exposure for the physician. Review this Risk Management Tip from MLMIC to reinforce related policies and protocols within your practice or facility.

In an effort to mitigate the dual impact of COVID-19 and the seasonal flu, vaccine manufacturers are increasing influenza vaccine production by 10 percent this year.

A well-defined process for following up on missed or cancelled appointment will help ensure continuity of care and enhance patient safety. Review this Risk Management Tip from MLMIC to reinforce related policies and protocols within your practice or facility.

MLMIC and MedPro Group have partnered to develop a series of checklists that can help hospitals, medical offices, surgical facilities and dental providers prepare for post-COVID-19 operations.