Publications & Resources

Protect Yourself From Advertising Liability: What Dentists Need to Know

There are many positive aspects to marketing and advertising in the dental industry. However, there are also risks associated with advertising dental services. Understanding the risks is crucial to protect yourself from liability and contractual claims and violations of business law.

The Potential Impact of Negative Online Reviews on Medical Malpractice Litigation and the Important Role a Reputation Management Service Can Play

Attorneys at Martin Clearwater & Bell LLP discuss how addressing negative online reviews plays an important role in risk management.

Sharing Dental Patient Reviews, Testimonials and Photos: A Legal Perspective

Having an online presence is an important part of marketing for many dental practices, but it can introduce risk management issues. In this blog, we’ll cover important considerations when sharing dental patient reviews, testimonials and photos online.

Reducing Patient Wait Times Can Boost Patient Satisfaction

These five office management tips can help physicians and healthcare facilities minimize wait times and improve the patient experience.

Responding to Online Reviews and Social Media Posts

These strategies will help physicians identify and respond to negative social media reviews in an appropriate manner, while continuing to provide optimum care to patients.

Risk Management Tip: Managing Negative Online Reviews

Healthcare providers recognize that along with their practice websites, public websites and social media sites can be used as marketing tools to inform the public of their services. The online community, however, is then afforded an opportunity to respond, rate, and, at times, complain about those services. Review this Risk Management Tip from MLMIC to reinforce related policies and protocols within your practice or facility.