Publications & Resources

Get insights and guidance from MLMIC and other leading sources on medical professional liability, risk management, and more.

Tag: patient communication

The Benefits and Risks of Text Messaging in Healthcare

Using text messaging to communicate with patients can improve care and boost engagement, but may also create challenges for privacy and documentation.

How Physicians Can Support Patients with Long COVID-19

Prioritizing empathy, setting care goals and involving multi-disciplinary specialists may help physicians address post-COVID conditions.

Providing LGBTQ-Friendly Healthcare

Physicians and healthcare providers can support LGBTQ patients through inclusive communications and office environments.

Addressing Parental Vaccine Hesitancy

MLMIC shares strategies to help address vaccine hesitancy in parents

Encouraging Patients to Resume Routine Care

MLMIC shares tips to help physicians encourage patients to return to routine care after delays caused by COVID-19.

Your Dental Patient Requests a Refund. What Now?

Over the course of years of practice, a dentist may encounter an unsatisfied patient who requests a refund because of a cosmetic concern, discomfort or pain. Before granting that request, dentists should be aware of the potential consequences of that action. Our blog takes a look from a legal perspective.

Your Dental Patient Doesn’t Take Your Advice. What Now?

Throughout their years of practice, dentists will occasionally encounter a dental patient who refuses to take their professional advice. So, what is the best course of action for dentists to both prioritize patient safety and minimize liability?

Reducing Patient Wait Times Can Boost Patient Satisfaction

These five office management tips can help physicians and healthcare facilities minimize wait times and improve the patient experience.

Addressing Stigmatized Health Conditions During Patient Encounters

Leading meaningful conversations with patients about “closet conditions” may help minimize stigma and guide care.

Coping with Patient Bias

MLMIC outlines considerations for physicians when encountering discrimination such as ageism, gender bias and racism.